J9pm Privacy Policy — Your Personal Data Protection

Welcome to the j9pm platform. We understand that the privacy and security of your personal data is of utmost importance, especially in today's digital age where personal information can be easily accessed by various parties. As a trusted online casino and betting platform for Malaysian players, j9pm takes this responsibility very seriously.

This Privacy Policy transparently explains how j9pm collects, stores, uses, discloses, and protects your personal information when you use our platform, website, mobile app, and other services (collectively referred to as the "Services"). This policy applies to all registered users as well as general visitors to the j9pm website.

By registering an account or continuing to use the j9pm Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our Services and contact our support team to close your account.

J9pm collects various types of information depending on how you interact with our platform. The table below describes the categories of data we collect in detail:

We do not collect sensitive personal information such as biometric data, medical records, political views, or religious beliefs unless specifically required by applicable law and with your explicit consent.

J9pm collects your personal information through several key channels:

• Account Registration: When you register a new account at j9pm, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification Process: During the mandatory identity verification process required before your first withdrawal, you will submit your identity document and proof of address to us.
• Financial Transactions: Every time you make a deposit or withdrawal, your payment method information and transaction details are automatically collected.
• Platform Usage: Technical and game activity data is collected automatically via cookies, server logs, and tracking technologies we use.
• Customer Support: When you contact the j9pm support team via Live Chat or email, information you share during those interactions will be recorded.
• Promotions and Surveys: If you participate in contests, loyalty programs, or complete customer satisfaction surveys, additional information may be collected.

J9pm uses collected personal information solely for lawful, relevant, and non-excessive purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, maintain, and protect your account on the j9pm platform.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions securely and accurately.
• Legal Compliance: To fulfil our obligations under Malaysia's PDPA, anti-money laundering (AML) laws, and KYC requirements set by the relevant authorities.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, hacking, and any misuse of the platform.
• Customer Support: To provide effective assistance when you contact the j9pm support team.
• Responsible Gaming: To monitor gaming patterns and reach out to players who may need support related to responsible gaming.
• Service Communications: To send important notifications regarding your account, transactions, policy updates, and security information.
• Marketing (with consent): To send promotional offers, bonuses, and new product information, only if you have given your consent.
• Service Improvement: To analyse usage patterns and continuously improve the overall user experience on the j9pm platform.

J9pm does not sell, rent, or disclose your personal data to third parties except in the following permitted and necessary circumstances:

• Payment Service Providers: Required transaction information is shared with payment providers such as FPX, DuitNow, Touch 'n Go, and crypto wallet providers to process your deposits and withdrawals.
• Game Software Providers: Usernames and minimal gameplay statistics are shared with game software providers to enable proper game functionality.
• Law Enforcement Authorities: j9pm will disclose the necessary information to the relevant authorities when required by a court order, writ of investigation, or applicable law.
• Identity Verification Service: Your KYC documents may be shared with trusted third-party identity verification service providers to ensure compliance with regulatory requirements.
• Auditors & Legal Advisors: In certain circumstances, relevant information may be shared with j9pm's registered auditors or legal advisors for compliance and risk management purposes.

All third parties receiving your personal data from j9pm are bound by strict data confidentiality agreements and are only permitted to use that data for the specified purpose. j9pm will not share your data with any third-party advertisers without your explicit consent.

The security of your personal data is j9pm's highest priority. We implement multiple layers of technical and organizational protection to keep your data safe at all times:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and j9pm servers.
• Encryption at rest for all personal and financial records stored in our database.
• Intrusion detection and prevention systems (IDS/IPS) operating 24/7.
• Multi-layered firewall and network segmentation to restrict unauthorised access.
• Continuous security monitoring by a dedicated cybersecurity team.
• Role-based access control (RBAC) ensuring each staff member can only access the data required for their specific duties.
• Periodic security audits by independent third parties and industry security compliance certifications.
• A clear incident response procedure to promptly address any data breaches.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your personal information, j9pm will notify you in a timely manner in accordance with applicable legal requirements.

J9pm uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure your account's security. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication, session management, and security. They cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform through anonymized analytics data to improve our services.
• Functional Cookies: Remembering your preferences such as language, currency denomination, and display settings to provide a more personalized experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our promotional campaigns, with your consent only.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect certain functions of the j9pm platform. Session cookies are deleted automatically when you close your browser, while persistent cookies have a set expiry period of between 30 and 365 days depending on the cookie type.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by j9pm:

J9pm retains your personal data only for as long as necessary to fulfil the purpose of collection and to comply with applicable legal obligations. General data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of last verification or account closure, whichever is later.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Game Activity Data: Retained for 3 years for analytics, risk management, and responsible gaming purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after their set expiry period (30–365 days).

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with j9pm's approved data disposal procedures.

J9pm may contain links or integrations with third-party websites or services such as game providers, payment providers, and social media platforms. Please be aware that:

• J9pm is not responsible for the privacy practices of third-party websites linked through our platform.
• Each third-party site has its own privacy policy, which may differ from j9pm's policy.
• When you click a link that takes you away from the j9pm platform, this Privacy Policy no longer applies.
• We encourage you to read and understand the privacy policy of every website you visit.

J9pm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes in the services we offer.

When there are significant changes to this Privacy Policy, we will:

• Sending a notification to your registered email at least 14 days before the changes take effect.
• Displaying a clear notice on the j9pm platform homepage regarding upcoming changes.
• Updating the "Last Updated" date shown at the top of this page.
• In cases where changes require new consent, we will request your explicit confirmation before continuing to process your data.

Continued use of the j9pm platform after the effective date of any changes will be considered your acceptance of the amended Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how j9pm handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu via the Live Chat icon at the bottom-right corner of the platform.
• Email: [email protected] (displayed as plain text, not a clickable link)
• Response Time: We aim to respond to all privacy-related inquiries within 3 business days.
• Formal Complaint: If you are not satisfied with our response, you have the right to file a formal complaint with Malaysia's Department of Personal Data Protection (JPDP).

J9pm treats every enquiry and complaint with the utmost seriousness. We are committed to resolving all privacy-related issues transparently, professionally, and within a reasonable timeframe for your satisfaction as a trusted member.